How to Make a Virginia Relay Call
Listed in the yellow menu bar above are step-by-step instructions for several different types of Virginia Relay features, including VCO, HCO and STS. If you have any additional questions or concerns, you can call Virginia Relay Customer Care at 1-866-894-4116 (Voice) or 1-866-246-9300 (TTY) 24 hours a day, seven days a week.

Keep in mind that if the person you are calling has never used Virginia Relay, the Communications Assistant (CA) will explain to him or her how it works. During this time, you will see a message on your screen that says, "Explaining Relay."

Also, don't forget to say, "Go Ahead," (TTY users type "GA") each time you finish your part of the conversation so the other person can respond to you.