To use CapTel:

1. Using your CapTel phone, dial the number you wish to call. (As you dial, your CapTel phone will automatically connect to a captioning service.)

2. When the person you are calling answers, you can listen—and respond—directly to him or her. Behind the scenes, a specially trained operator at the captioning service will use voice-recognition technology to translate everything the other person says into written text.

3. As you listen to the other person, a text version of his or her words will appear on the display screen of your CapTel phone. You can voice your response at anytime (with CapTel, there’s no need to wait for cues from the operator).

4. The conversation will continue in this manner until the call is finished.

For information about obtaining a CapTel phone, call Virginia Relay Customer Service at 1-800-552-7917 (voice/TTY).

For more information on CapTel and 2-Line CapTel, click on link below:

1. Captel: www.captionedtelephone.com
2. CapTel 2-Line:www.captionedtelephone.com/2line.phtml