CapTel™
A specialized technology developed by Ultratec®, the world’s largest TTY manufacturer, CapTel allows people who are hard of hearing to read a captioned version of their conversations on the text screen of their phones and listen to the voice of the person they are calling at the same time. Thanks to the very latest in voice-recognition technology, captions appear nearly simultaneously with the spoken word.

CapTel also is ideal for late-deafened adults, people who are deaf and can speak clearly, Voice Carry-Over (VCO) and amplified phone users and people who have a cochlear implant.

To use CapTel, you need an Ultratec CapTel phone, which features a bright, easy-to-read display window, an amplified handset and tone control for added clarity and an on/off captions switch (simply turn the captions switch to the “off” position and your CapTel phone functions as a standard phone). For information about obtaining a CapTel phone, call Virginia Relay Customer Service at 1-800-552-7917 (voice/TTY).

Click here for step-by-step CapTel instructions.