A Feature for Every Virginia Relay User
For people who are deaf, hard of hearing, DeafBlind or speech disabled, there’s a state-of-the-art Virginia Relay feature designed with their needs—and lifestyle—in mind. Whenever new technologies emerge, every effort is made to offer them to users as quickly as possible, so check this page often. For more information on calling features, contact Virginia Relay Customer Service, 1-800-552-7917 (Voice/TTY).
Keep in mind that if the person you are calling has never used Virginia Relay, the Communications Assistant (CA) will explain to him or her how it works. During this time, you’ll see a message on your screen that reads, “Explaining Relay.”
Don’t forget to say, “Go Ahead,” (TTY users type “GA”) each time you finish your part of the conversation so the other person can respond to you.
In an emergency, dial 9-1-1 or the nearest emergency services center directly!