VRS (Video Relay Service)

One of the newest Virginia Relay features, VRS makes it possible for sign language users to converse in their native language with the person they are calling. With this feature, users can express real emotions and feelings (similar to a person-to-person conversation) and benefit from increased communication speed.

To make a VRS call, individuals use a computer or a television and a video device to connect to the VRS provider of their choice. Once a connection is made, a professionally trained video relay interpreter begins translating the user’s sign language into spoken language or text for the other (hearing) party. When the other person responds, the operator translates his or her words back into sign language for the VRS user.

Making a VRS call

There are two ways to place a VRS call:

1.Using your television, a broadband cable television connection and a video device.

VRS Diagram

To use this VRS calling method or for more information, visit the Sorenson Media VRS Web site at www.sorensonvrs.com, or the Hamilton Telecommunications VRS Web site at www.hipvrs.com.

2.Using your personal computer (PC), a Web camera and a high-speed Internet connection.

picture of VRS

To use this VRS calling method or for more information, visit:
  1. www.attvrs.com 
  2. www.sorensonvrs.com
  3.  www.sprintvrs.com
  4. www.csdvrs.com  featuring Spanish.csdvrs.tv Spanish Video Relay  Spanish.
  5. www.hipvrs.com 
  6. www.hovrs.com  en Espanol  
  7. www.hawkrelay.com/
  8. www.viable.net/
  9. www.lifelinksvrs.com
  10. www.SNAPVRS.com "Pending FCC Authorization"
  11.  For more information on Federal VRS click here: www.FedVRS.us

Having Sorenson Videophone problems please contact Sorenson Technical Support:   http://www.sorensonvrs.com/support/cs.php

Hearing Users

With their standard phone, hearing users can call VRS users by dialing the appropriate access number listed below:

• To call a Sorenson VRS user, dial 1-866-FAST-VRS.

• To call a Hamilton VRS user, dial 1-866-498-4777 and give the VRS interpreter the user name of the person you wish to call.

• To call a Sprint VRS user, dial 1-866-410-5787 and give the VRS interpreter the user name of the person you wish to call.

• To call an AT&T VRS user, dial 1-888-VRS-9998. 

• To call a Hands On VRS user, dial 1-877-467-4877 English or 1-877-467-4875 Espaņol

To call a Communication Access Center VRS user, dial 1-866-500-9662

 For more information on VRS VCO click here: https://www.csdvrs.com/support-info.asp?faqselect=faqs&faqlist=6#vco

Try VRS!

The Virginia Department for the Deaf and Hard of Hearing (VDDHH) and Virginia Relay will allow individuals to try VRS in a special demonstration room at VDDHH’s Richmond office. This room will be open to the public during normal business hours, 9 a.m. to 4:30 p.m., and individuals will be able to experiment with both calling methods described above. For more information, call 1-800-552-7917 (voice/TTY).

VRS w VCO:

Add these to your video phone:

  CSD VRS VCO   csdvrsvco.tv  

 Sprint VRS VCO  Sprintvrsvco.tv

 

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