CALLING FEATURES

Video Relay Service (VRS)

Video Relay Service (VRS) are for those with hearing loss and use sign language to communicate. This relay feature, users can express real-time emotions and feelings while talking to the video interpreter who conveys the message for the sign language user and benefit from direct communication and faster communication flow.

Required equipment and connections

Video Relay users who are deaf, hard of hearing, late-deafened or speech challenged who use sign language to communicate can make relay calls using their smart phones, computer, laptops, tablets or other internet access devices that is equipped with a front-facing camera or web camera. An internet, WiFi or 3G/4G network is required to connect all VRS calls and all calls are free.

To learn more about Video Relay contact one of our Outreach Providers.

Get your Ten Digit Number for Video Relay User!

Since 2009, the Federal Communications Commission (FCC) has adopted a new Ten Digit Number (TDN) phone numbering system in place for all Video Relay users.

Video Relay users will be able to:

  • Make e911 emergency calls via Video Relay.
  • Your TDN and emergency location will automatically route you to the nearest emergency 911 center. (Users are responsible for updating their geographical location, e.g. going on vacation, moving, staying at a relatives home for the weekend, etc...)
  • Receive calls directly from voice users by providing them your TDN. TDN porting - if you want to keep the same number but want to switch to a different provider you can port the existing number so you can be contacted at all times.

Note: In the event of an emergency dial 911 directly for faster response time.

To learn more about VRS Reform 2011, click here: http://www.fcc.gov/document/video-relay-service-structural-reform-fnprm/

To learn more about VRS, click here:
http://www.fcc.gov/guides/video-relay-services

FCC LogoVRS Providers and Mobile Applications:

Convo

CSDVRS

Hawk Relay VRS

Snap!VRS

Sorenson VRS