Relay Features

TTY (text telephone)

A TTY is a keyboard telephone with a text screen that allows the user who is Deaf or Hard of Hearing to type their side of a conversation. A Virginia Relay Communication Assistant (CA) will read their words aloud to the other person and type the responses back to the user.

Voice Carry-Over

Voice Carry-Over (VCO) allows a user who is deaf or hard of hearing to speak directly to the other person on their call. When the other person speaks, a Virginia Relay Communication Assistant (CA) types everything for the VCO user to read on his or her text display.

Hearing Carry-Over

Hearing Carry-Over (HCO) allows people with significant difficulty speaking to call anyone (standard telephone or Videophone user) and vice versa. During an HCO call, the person who has difficulty speaking types his or her side of the conversation on a TTY or similar device and the Virginia Relay Communication Assistant (CA) voices the typed words to the other person. When the other person responds, the HCO user listens directly to what is being said.

HCO can be used with callers who use a Video Relay Service. The CA would voice the HCO user’s typed words to an interpreter, who will sign the conversation to the VRS user. The interpreter will voice the signed response directly to the HCO user.

HCO callers can type directly to another TTY user, or call through Virginia Relay and the CA will voice the TTY user’s typed words.


Speech-to-Speech (STS) is for people with mild to moderate difficulty speaking who can hear clearly over the phone. During an STS call, a specially trained Virginia Relay Communication Assistant (CA) listens to everything the STS user says and re-voices it verbatim to the other party. When the other person responds, the STS user listens directly to what is said. Visually Assisted STS is also available with a Skype account.

Speech-To-Speech is ideal for people who have difficulty speaking due to:

Spanish Relay

All of our Relay Features are also available in Spanish. Spanish-to-Spanish and Spanish-to-English options are available for in-state calls only.

Voice Users

Standard telephone users can place and receive calls to Relay users through Virginia Relay by dialing 7-1-1 and providing the phone number of the Relay user they are trying to reach.

Remote Conference Captioning

Remote Conference Captioning (RCC) allows people who have difficulty hearing what’s said during conference calls to have a clearer understanding of the conversation and participate in the call more effectively.

How it Works

Using Communication Access Realtime Translation (CART) service to convert speech to text as it is spoken, RCC delivers word-for-word captions over the Internet to the RCC user, while others listen on the telephone. To use RCC, you need access to a conference bridge and to an Internet-connected computer, tablet or smartphone. There is no software to download; just a link to follow to view captions! Download the flyer to learn more about how it works.

How to Request RCC Services

To request RCC services, complete the RCC Scheduling Request Form or call Virginia RCC Customer Care at 877-339-2665 (Voice). Virginia Relay users are guaranteed access to RCC Services if scheduled at least 24 hours in advance. RCC Services may also be available for emergency situations with a two-hour notice.