A free, education program for Virginia businesses, Virginia Relay Partner helps reduce the number of hang ups Relay users sometimes experience when making business calls.
Businesses learn how to make and receive Relay calls
All Virginia-based businesses (large or small) are eligible
Training materials and free onsite presentations included
Virginia Relay Partners are promoted to all Virginia Relay users online and in print publications
Advanced features for Relay users:
Virginia Relay offers state-of-the-art features designed with the users' needs in mind.
TTY (text telephone) - A TTY looks much like a phone, except for a keyboard and text screen.
Voice Carry-Over (VCO) - For people who can speak clearly, yet have hearing loss significant enough to keep them from understanding what is being said over a standard telephone.
Speech-To-Speech (STS) - For people with mild to moderate speech difficulty speaking who can hear clearly over the phone.
Hearing Carry-Over (HCO) - For people with significant difficulty speaking.
Voice Users - Hearing individuals can place and receive calls through Virginia Relay.
Directory Assistance and Answering Machine Retrieval
Spanish-To-Spanish and Spanish-To-English Translation (in-state calls only)
Hearing Carry-Over (HCO) allows people with significant difficulty speaking to call anyone who has a standard telephone - and vice versa. During an HCO call, the person who has difficulty speaking types his or her side of the conversation on a TTY or similar device and the Virginia Relay Communications Assistant (CA) voices the typed words to the other person. When the other person speaks, the HCO user listens directly to what is being said.
Speech-To-Speech (STS) is for people with mild to moderate speech disabilities who can hear clearly over the phone. During an STS call, a specially trained Virginia Relay CA listens to everything the STS user says and re-voices it verbatim to the other party. When the other person responds, the STS user listens directly to what is said. STS with Video Assist is also available with a SKYPE account.
Speech-To-Speech is ideal for people with speech limitations due to: